This Privacy Policy explains how Colorée Fabrics Ghana ("we", "our", "us") collects, uses, stores and protects your personal information when you visit coloreefabrics.com or place an order with us.
1. Information We Collect
Information you give us
When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery address and region
- Order details (items, quantities, colours, sizes)
- Notes or messages you send us via WhatsApp or email
Information collected automatically
When you browse our website, we automatically collect:
- Pages visited, time spent, and actions taken on the site
- Device type, browser, and operating system
- IP address and approximate location (country/region level)
- Referring website (how you found us)
Information stored in your browser
We store the following data in your browser's localStorage (not on our servers):
coloree_cart— your current shopping cartcoloree_wishlist— products you have savedcoloree_pending_payment— temporary order data during checkout (cleared after payment)
This data never leaves your device unless you proceed to checkout.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send you order confirmations and delivery updates by email or WhatsApp
- Respond to your enquiries and provide customer support
- Improve our website, product listings, and shopping experience
- Understand how customers discover and use our store (analytics)
- Show you relevant product advertising on Facebook and Instagram
- Comply with legal obligations
We do not sell your personal data to third parties. We do not send unsolicited marketing emails. We will only contact you about your orders or in direct response to your enquiries.
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies. These help us understand how visitors use our site and allow us to show relevant advertising.
Essential cookies
These are required for the site to function (e.g. maintaining your cart session). You cannot opt out of these while using the site.
Analytics cookies
We use Google Analytics 4 (via Google Tag Manager) to measure traffic and user behaviour. Google Analytics sets cookies to collect anonymised data such as pages visited, session duration, and device type. This data is processed by Google LLC. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
Marketing / advertising cookies
We use the Facebook Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The Pixel records when you view a product page and may be used to show you relevant Colorée Fabrics ads on those platforms. This data is processed by Meta Platforms, Inc. You can manage your ad preferences in your Facebook Ad Preferences.
Managing cookies
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our site (e.g. your cart may not save between visits).
4. Third-Party Services
We work with the following trusted third parties to operate our store:
Paystack (payment processing)
All card and mobile money payments are processed securely by Paystack (a product of Stripe). We never see or store your card number or mobile money PIN. Paystack is PCI-DSS compliant. See Paystack's Privacy Policy.
Google Analytics
Google LLC — analytics and usage reporting. Data may be transferred to Google servers in the United States. See Google Privacy Policy.
Meta (Facebook & Instagram)
Meta Platforms, Inc. — advertising measurement via Facebook Pixel. Data may be transferred to Meta servers in the United States. See Meta Privacy Policy.
When you choose to order or contact us via WhatsApp, your messages are processed by Meta Platforms, Inc. We do not log or store WhatsApp conversations on our servers.
Render (web hosting)
Our website is hosted on Render.com servers. Order and product data is stored on Render's infrastructure. See Render Privacy Policy.
5. Data Storage & Security
We take reasonable steps to protect your personal information:
- Our website is served over HTTPS (TLS encryption) at all times
- Admin access to order and customer data requires password authentication
- Payment data is never stored on our servers — it is handled entirely by Paystack
- Cart and wishlist data is stored only in your browser (localStorage) and is not transmitted to us until you check out
We retain your order data (name, contact details, order summary) for as long as necessary to fulfil your order and meet legal and accounting requirements, typically up to 7 years in line with Ghanaian business record-keeping requirements.
No method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Sharing Your Information
We do not sell, trade, or rent your personal data. We may share your information only in the following limited circumstances:
- Service providers: Paystack (payment), Google (analytics), Meta (advertising), Render (hosting) — as described above
- Delivery partners: We may share your name, phone number and delivery address with our courier or delivery agents solely to complete your order
- Legal compliance: If required by Ghanaian law, court order, or a legitimate government request
- Business transfer: In the unlikely event that Colorée Fabrics is sold or merged, your data may be transferred as part of that transaction under the same privacy commitments
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Request deletion of your personal data (subject to our legal obligations)
- Withdraw consent to marketing or tracking at any time
- Data portability — receive a copy of your data in a readable format
To exercise any of these rights, contact us using the details in Section 10 below. We will respond within 30 days.
To clear your cart, wishlist and browsing data stored in your browser, you can clear your browser's localStorage at any time via your browser settings.
8. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: